Stonebelt Shipping
& Returns Policy

Last updated: December 2025

1. Order Processing

Turnaround Time
All domestic orders are processed within 1–3 business days (Monday–Friday), excluding holidays. For international orders, please allow 3–5 business days of processing (Monday–Friday), excluding holidays.

Order Confirmation
You will receive an email confirmation once your order is placed and another when it ships, including tracking details.

Please note that order processing time does not include shipping transit time.

2. Shipping

2.1 Domestic (Canada)

We cover part of the shipping cost to offer a fair, flat rate across Canada. This is why we offer flat-rate shipping nationwide. Our goal is to remain transparent and fair while giving you value. Shipping times are estimates, not guarantees.

2.2 USA

For our neighbours to the south, we also offer a competitive, subsidized flat-rate fee.

USA customers are responsible for any import duties, customs fees, or local taxes. As of now, you will unfortunately face import fees when ordering from us. We hope this can change in the future, but it is not within our control.

2.3 International

Transit Time: Varies by country (typically 5–15 business days after processing).

Duties & Taxes: International customers are responsible for any import duties, customs fees, or local taxes. These charges are non-refundable; you may need to contact your local customs office for any potential reimbursement.

We ship worldwide via courier (UPS, FedEx or other available carriers). Contact us directly for a shipping quote. Be aware that international shipping will most likely be over 50 CAD.

Note: All transit times are estimates only and may be affected by carrier delays, customs inspections, weather, or other factors outside our control.

2.4 Lost or stolen packages

Stonebelt Fightwear is not responsible for lost or stolen packages once the carrier confirms delivery. Please ensure your shipping address is complete and accurate at checkout.

If a package is returned to us as undeliverable or refused, we may refund the product price (excluding original shipping costs) or reship the order at your expense, depending on the situation.

3. Returns & Exchanges

We work hard to provide accurate sizing and premium-quality fightwear. Due to hygiene standards in martial arts apparel, we must enforce specific return conditions.

3.1 Eligibility

Return Window
For domestic orders only, you may return or exchange any unused and unwashed items within 14 days of delivery. After this period, returns will no longer be accepted. Exchanges may still be possible if all conditions outlined below are met.

Conditions

  • Items must be in like-new condition, with original tags and packaging.

  • Items must not have been worn for training or washed.

  • Gi sets must include the original carry bag provided with the purchase.

You may briefly try on the Gi or apparel to verify sizing, the same way you would in a retail store. Items must remain in new, unused condition with no signs of training, wear, sweat, deodorant marks, odors, stretching, or damage. All original packaging, tags, and included bags must also be intact and undamaged. Any use beyond a simple fitting will void eligibility for return.

At this time, we do not accept international returns or exchanges due to customs and import complexities.

3.2 Free Size Exchange (One per Order)

Stonebelt offers one free size exchange per order for domestic customers.

This includes:

  • Free return shipping for the original item

  • Free shipping for the replacement size

Conditions for the free exchange:

  • Exchange must be for a different size of the same product

  • Item must meet all eligibility requirements

  • Exchange must be requested within the 14-day window

  • Only one free exchange per order (additional exchanges incur shipping fees)

3.3 How to Initiate a Return

If you prefer a refund instead of an exchange:

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

  • Refunds are issued after we receive and inspect the returned item.

How to Return for Refund:
Email us at support@stonebelt.ca with your order number.
We will provide return instructions and a return address.

3.4 Defective or Incorrect Items (Free Return)

If your product arrives damaged, incorrect, or defective:

  • We will cover all return shipping costs
  • We will replace the item or issue a full refund
  • Photos may be required to speed up processing

3.5 How to Request a Return or Exchange

Email us at support@stonebelt.ca with:

  • Your order number

  • Reason for return

  • Whether you want a free size exchange or a refund

We will respond with instructions and, when applicable, a prepaid label for your free size exchange or defective return.

For customer-paid returns, we provide instructions and you may ship with any carrier of your choice (tracked shipping recommended).

3.6 Final Sale Items

Clearance items and marked “Final Sale” items are non-refundable and cannot be returned or exchanged.

3.7 Processing Refunds & Exchanges Refunds

Refunds:

Are issued to your original payment method within 5 business days of receiving and verifying the returned item. Banks may require additional time to process.

Exchanges:

Replacement items are shipped after your original item is received and approved.

All exchanges are subject to inventory availability.

4. Cancellations

You may cancel or modify your order within 2 hours of placing it online by emailing support@stonebelt.ca.

After 2 hours, we will try to accommodate you, but we cannot guarantee cancellation, as your order may already be in progress for shipping. If your order has already shipped, we cannot cancel it, but you may request a return once it is received (if eligible under this policy).

5. Contact Us

For any questions or assistance, please reach out to Stonebelt Fightwear Inc. at:

Thank you for choosing Stonebelt — Forged under Pressure. Worn with Honor.